What Happens if a League Is Cancelled?
At CeleBreak, our priority is to ensure that all participants have an enjoyable experience during our leagues. However, there are instances when unforeseen circumstances arise, such as severe weather conditions or venue issues, which may necessitate the cancellation of a league. Here's what you need to know in such situations:
Cancellation Policy:
In the event of a league cancellation due to factors like extreme weather or venue-related problems, we will promptly notify you. You can expect to receive an email or be contacted through alternative channels to keep you informed of the situation.
Refund Process:
Rest assured that if a league is canceled, you will receive a refund without delay. We understand the importance of quick reimbursement, and you can choose to have the refunded amount credited back to your card or as credits in the app, according to your preference.
Communication and Updates:
We understand the disappointment that comes with a league cancellation, but we are committed to keeping you informed every step of the way. You will receive regular updates regarding refunds or any potential rescheduling of the league.
Rescheduling or Other Options:
If circumstances allow, we will make every effort to reschedule the league for a later date. Alternatively, we may offer you a spot in another upcoming event to ensure that you still have the opportunity to participate and enjoy the game.
Get in Touch:
Should you have any questions or concerns regarding a canceled league, our dedicated customer support team is here to assist you. Feel free to reach out to us, and we'll provide the necessary support to navigate through any unexpected situations.
While we strive to ensure the smooth operation of our leagues, the safety and satisfaction of our participants remain our utmost priority. We appreciate your understanding in the event of a league cancellation, and we thank you for your continued support.
Updated on: 01/10/2024
Thank you!