• Can I Get a Refund to My Card?

  At CeleBreak, we've got some ground rules when it comes to payments (we've got to follow the local laws, you know!). We use a 3rd party payment processor, and that means when it's refund time, it's always done in the form of credits to your app account. 🤖💳 Sorry, refunds to your bank account or card are not possible, but the good news is that those credits in your CeleBreaFew readers

• Does CeleBreak Offer Medical Insurance or Coverage for Injuries?

  By joining CeleBreak games players are agreeing to our terms and conditions and assume the risk and responsibility in the event of an injury. We do not provide any sort of medical insurance or coverage and players will be responsible for their own medical attention in the event that it is needed. If a player is severely injured during a game, the game will be stopped, and if necessary the Match Organizer will contact an emergency medical service (ambulance) to come and attend the injured personFew readers

• Aggression and Toxic Behavior

  ZERO TOLERANCE, and We Mean It! At CeleBreak, we're all about creating a fun, friendly community and an enjoyable atmosphere during our games. It's not just about having a great time; it's about ensuring everyone stays safe! If we receive reports about players displaying aggression, disrespect (towards other players or Match Organizers), or engaging in unnecessarily aggressive behavior, here's how we handle it: 1. Formal Warning: A formal warning will be sent to the player in questioFew readers

• Account Suspensions

  In an attempt to maintain the integrity of the CeleBreak football community and our rules and policies, players can sometimes find themselves in a situation where their account has been temporarily or permanently suspended. ​Here are some examples of situations that could result in having your account suspended: Disputing payments for reservations made through the app when joining games. This is considered fraudulent activity and a temporary suspension will be applied (between 30-90Few readers

• Policy: Reselling Spots in Games

  At CeleBreak, we want your football experience to be amazing! Here are our key rules to make your CeleBreak experience the best it can be: 1. No Reselling Spots Can't make it to a game? No worries! But remember, reselling your spot is a no-go. 🚫 Doing so may lead to account trouble. Let's play fair! 2. Cancel on Time Life happens! 😅 Cancel your spot at least 15 hours before thFew readers

• Do Games Get Cancelled Because of Rain/Bad Weather?

  Just like the pros, we play rain or shine. CeleBreak games don’t typically get canceled due to bad weather or rain since all the fields where we organize games have great drainage systems and so unless the field happens to be flooded, we still play! The only time that we cancel games due to bad weather is if the field becomes waterlogged / flooded, or if there is lightning nearby for safety reasons. Our Operations teams always closely monitor the weather conditions and we always trySome readers

• Showing Up On Time

  When participating in CeleBreak games, it's important for players to arrive at the field approximately 15 minutes prior to the kickoff time displayed in the app. This ensures smooth check-in and allows the games to start promptly. Understanding the Check-In Process Players are required to use the self check-in feature available on the CeleBreak app. This feature becomes active up to 30 minutes before the game begins, provided the player is within 200 meters of the pitch location. TFew readers

• Lost, Forgotten, or Stolen Items

  We know how exciting and intense our games can be, and sometimes, amidst all the action on the pitch, it's easy to forget or misplace your belongings. We get it – it happens to the best of us. That's why we're here to help you out with some friendly advice on what to do if you find yourself in this situation. First things first, it's important to remember that while we create a fantastic football experience for you, we can't keep an eye on your personal items. Responsibility for your belongingsFew readers

• Reporting Players / Messages

  We understand that maintaining a positive and respectful environment is crucial for everyone's enjoyment. That's why we're rolling out the "Reporting Players" feature – a tool that empowers you, the players, to help us keep our community safe and fun for everyone. How does it work? If you encounter any abusive behavior, offensive language, or unsportsmanlike conduct within the app, you can now report it directly to our support team. Here's a step-by-step guide on how to do it: 1. SFew readers